Kuala lumpur: The Ministry of Housing and Local Government (KPKT) continues to strengthen the transformation of local authorities (PBT) through digitalisation, the use of smart technology, and improvements to delivery systems to ensure more efficient services with greater impact for the people.
According to BERNAMA News Agency, its Minister, Nga Kor Ming, said the transformation was being implemented, among others, through the Counterless City concept introduced in 2023, with the use of platforms such as PBTPay, iTegur or PBTCare, ePBT, and OSC 3.0 Plus. Nga highlighted that the digital transformation of PBT services has contributed to an increase in revenue collection of more than RM1.5 billion over the past five years, while also reducing operating costs and saving the people's time. This was stated during the PBT Convention and the 2026 World Environmental Health Day celebration.
He further elaborated that the use of technology, such as Smart Traffic Light, Smart Bin, and Integrated Command Centre, had also helped local authorities improve urban management efficiency, safety, and their ability to respond to community needs. In terms of development approvals, the implementation of OSC 3.0 Plus Online, including mechanisms such as the Industrial Green Lane, Pre-Requisite, Self-Regulation, E10 Kulim, and Kulai Fast Lane, had helped expedite the approval process based on the complexity of each development. As of July 2026, over 130 applications have gone through these mechanisms, and compliance with the client charter increased from 65 percent in 2025 to 95 percent as of August 2026.
Nga also mentioned that the KPKT was integrating artificial intelligence (AI) into OSC 3.0 Plus Online to assist with preliminary checks, identify incomplete documents, and match applications according to their categories and levels of complexity. This initiative aims to make bureaucratic processes smarter and reduce unnecessary procedures.
Additionally, Nga stated that the KPKT provides an annual allocation ceiling of around RM450 million for 151 local authorities to implement projects related to infrastructure, socioeconomic infrastructure, public safety, and public amenities. Emphasis is placed on Cost-Benefit Analysis (CBA) and Return on Investment (ROI) to ensure every allocation delivers tangible benefits to the people. He urged local authorities to continue playing the role of development facilitators, while also focusing on strengthening integrity, innovation, sustainability, and service efficiency for the benefit of the community.