MANILA – The Department of Human Settlements and Urban Development (DHSUD) has achieved a 100 percent resolution rate for complaints received via hotline 8888 from January to July this year, marking a significant accomplishment in public service responsiveness.

According to Philippines News Agency, the DHSUD not only resolved all complaints received but also managed a 98.15 percent compliance rate within the 72-hour response window. Out of 433 concerns lodged with the department during the period, all but eight were addressed within three days. DHSUD Secretary Jose Rizalino Acuzar expressed pride in the results and noted that it would inspire further dedication to service quality among the staff.

“This shall serve as an inspiration for all of us to strive better to achieve 100 percent compliance rate,” Acuzar remarked in a news release on Friday, emphasizing the commitment to enhancing service delivery. He further encouraged his team to continue improving the speed and quality of service provided to the citizens, reflecting the ideals of ‘New Philippines service.’

The handling of complaints through hotline 8888 is coordinated by the Strategic Communications and Public Affairs Service, under the leadership of Director Mario Mallari and supervision of Undersecretary Avelino Tolentino III. Additionally, regional responses are managed by PASPAS Serbisyo Aksyon Officers, operating under the DHSUD-Committee on Anti-Red Tape chaired by Undersecretary Randy Escolango.