The Police would like to alert the public to a new variant of technical support scams whereby scammers would impersonate staff of telecommunication service provider Singtel, and the Singapore Police Force.

The scammers impersonating staff of Singtel would deceive victims that there were issues with their modem or internet connection. The scammers would then direct the victims to download and install software applications such as 'Teamviewer' or 'AnyDesk' onto their computers on the pretext that doing so would facilitate the scammers to resolve the issues.

In other cases, the scammers would claim to represent the 'Cyber Crime Department of Singapore' or the 'Cyber Police of Singapore', and deceive victims that they had committed a criminal offence. The scammers would then direct the victims to download and install the abovementioned software applications on the pretext that doing so would assist in the investigations.

Once the software applications were installed on the victims' computers, the scammers would use them to access the victims' computers remotely and request the victims to log into their online bank accounts. When the victims were logged into their bank accounts, the scammers would then transfer funds out of their bank accounts without their consent. Since August 2019, at least 21 cases have been reported, with more than $1.5 million lost.

If members of the public fall for the scam, they should immediately:

a. Turn off their computer to halt further activities on their computer.

b. Report the incident to their bank to halt further activities on their bank accounts.

c. Change their iBanking credentials and remove any unauthorised payee added to their bank accounts.

d. Report the matter to the Police.

Source: Singapore Police Force