— First customer online self-service portal for Commercial Vehicles in India by captive financier
— Customer Online System (COS) gives BharatBenz customers more support and access to their contractual details
CHENNAI, India, Oct. 14, 2014 /PRNewswire/ — BharatBenz Financial (BBF), part of Daimler Financial Services Pvt. Ltd., today announced the launch of its first customer online self-service portal for Commercial Vehicles customers in India. This premiere in the Indian trucking market enables BharatBenz customers to access all their account information at the click of the mouse from anywhere and anytime. As well as providing customers with increased transparency, the COS also shortens the response times to customer queries.
BharatBenz Financial is the 1st choice provider for truck financial services and today finances and insures 1 in every 3 trucks across the country.
Speaking on the launch of portal, Mr. Sominder Singh, Head – Sales and Marketing, BharatBenz Financial said, "BBF’s mission has always been to lead in the innovation and delivery of the brand’s customer experience. The launch of the COS portal is another step forward towards this mission."
Speaking about the development, Mr.Sreeram Venkateswaran, Vice President, Domestic Sales, Product Management & Network, Daimler India Commercial Vehicles (DICV), said, "Our captive financing partner BharatBenz Financial has enabled both the customers and us to mutually benefit by offering the best value proposition. The market penetration levels have been significantly strong with BharatBenz Financial thanks to the competitive tailored service offerings, its wide reach and seamless accessibility to the truck customers in the country."
Once registered with the COS, customers can view:
- Loan Contract Summary
- Loan Contract Details
- Repayment Schedule
- Overdue Statements
The BharatBenz COS complements the COS portal already online for Mercedes-Benz passenger car customers in India. Presently in its 3rd year of operations, Daimler Financial Services India manages a portfolio size of over EUR350 million and has over 10,000 live retail contracts.
About Daimler Financial Services
Daimler Financial Services offers a comprehensive range of automobile-related financial services. The products extend from leasing to financing offers and financial services for dealerships to commercial fleet management, insurance solutions and banking and mobility services. On average, the company finances or leases around four out of ten Daimler vehicles and currently has more than three million vehicles in its portfolio. The company’s car2go mobility concept makes it a leading provider of flexible carsharing services. Daimler Financial Services operates in 40 countries and employs more than 8,000 people. At the end of 2013, Daimler Financial Services managed leasing and financing contracts worth approximately EUR84 billion and recorded EBIT of around EUR1.3 billion.
Daimler AG is one of the world’s most successful automotive companies. With its divisions Mercedes-Benz Cars, Daimler Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Financial Services, the Daimler Group is one of the biggest producers of premium cars and the world’s biggest manufacturer of commercial vehicles with a global reach. Daimler Financial Services provides financing, leasing, fleet management, insurance and innovative mobility services. The company’s founders, Gottlieb Daimler and Carl Benz, made history with the invention of the automobile in the year 1886. As a pioneer of automotive engineering, Daimler continues to shape the future of mobility today: The Group’s focus is on innovative and green technologies as well as on safe and superior automobiles that appeal to and fascinate its customers. For many years now, Daimler has been investing continually in the development of alternative drive systems with the goal of making emission-free driving possible in the long term. So in addition to vehicles with hybrid drive, Daimler now has the broadest range of locally emission-free electric vehicles powered by batteries and fuel cells. This is just one example of how Daimler willingly accepts the challenge of meeting its responsibility towards society and the environment. Daimler sells its vehicles and services in nearly all the countries of the world and has production facilities on five continents. Its current brand portfolio includes, in addition to the world’s most valuable premium automotive brand, Mercedes-Benz, the brands smart, Freightliner, Western Star, BharatBenz, Fuso, Setra and Thomas Built Buses. The company is listed on the stock exchanges of Frankfurt and Stuttgart (stock exchange symbol DAI). In 2013, the Group sold 2.35 million vehicles and employed a workforce of 274,616 people; revenue totaled EUR118.0 billion and EBIT amounted to EUR10.8 billion.